Kyc
Know Your Customer (KYC) and Identity Verification
Rkgg maintains a Know Your Customer program to prevent financial crime and to comply with applicable anti-money laundering (AML) and counter-terrorist financing (CTF) laws. Information collected during verification is processed in accordance with our Privacy Policy and may be shared with competent authorities as required by law.
Eligibility and Age Verification
You must be at least 18 years old or the age of majority in your jurisdiction, whichever is higher, to participate in gambling on Rkgg. We may verify age and request supporting documentation. If admissible age cannot be confirmed, your account may be suspended or closed, and in-progress transactions may be reversed.
Account Information and Accuracy
You certify that the information provided upon registration and during use of the services is true, accurate, and current and matches the name on any payment methods used. You must promptly update information if it changes. Providing false or misleading information constitutes grounds for immediate account termination and refusal of services.
Due Diligence Tiers
Rkgg applies a risk‑based approach with three levels of due diligence: Simplified (SDD), Standard (CDD), and Enhanced (EDD). The level applied depends on risk assessment of the customer and transactions. In all cases, Rkgg reserves the right to adjust the level of verification in response to new information or regulatory demands.
- SDD: Applied to low‑risk activity with limited transaction activity. Identity verification is minimal and may be restricted to basic checks.
- CDD: Standard verification for typical activity, including verification of identity and address.
- EDD: Applied to high‑risk customers, large transactions, unusual patterns, or when required by law. May require additional documents and ongoing monitoring.
Thresholds: When a user’s aggregate lifetime deposits reach EUR 5,000 or more, or when they request a withdrawal of any amount, full KYC must be completed before continuing with the activity, unless otherwise allowed by law. Transactions deemed suspicious will trigger required verification and may be blocked until completion.
Required Documentation
- Identity: Government‑issued photo ID (e.g., passport or national ID). The document must be valid and unexpired. In some cases, both front and back may be required.
- Proof of Address: Bank statement or utility bill not older than 3 months showing the customer’s full name and residential address.
- Selfie: A live photo of the customer holding the same ID used for verification, with a clear view of the face and document.
- Additional information: In some cases, a secondary document or verification details may be requested to complete due diligence.
PEP, Sanctions, and Restricted Jurisdictions
Rkgg does not provide services to identified Politically Exposed Persons (PEP). If a user is identified as a PEP at any stage, the account will be closed and any remaining real‑money balance returned in compliance with regulatory obligations. We may also restrict or suspend service in jurisdictions subject to sanctions, FATF blacklists, or other legal prohibitions, at our discretion.
Verification Process and Access to Funds
During the verification period, we may limit the ability to withdraw funds from your account. You may continue using the account for activity that does not involve withdrawals, as permitted by applicable law. We may request additional information or documentation to fulfill our due diligence obligations, and communications requesting documentation are not final until a formal response is provided. If identity or other information cannot be verified, registration may be canceled and the account closed.
Consequences of Non‑Compliance
If information provided is false, inaccurate, or incomplete, we may terminate the relationship, suspend or close the account, and refuse to provide or continue services. We will not release winnings or funds until verification is complete and compliance checks are satisfied, subject to refunds of compliant deposits in accordance with applicable law.
Ongoing Monitoring and Data Handling
We perform ongoing monitoring of customer activity and transactions. Data collected through KYC is processed in accordance with our Privacy Policy and applicable data protection laws. We may re‑verify information periodically or if risk indicators arise, and you may be asked to re‑submit documentation. Personal data may be shared with competent authorities or regulators as required by law.
Compliance with Jurisdiction and Restricted Access
Rkgg may restrict or suspend access to services in jurisdictions where participation is prohibited or where regulatory requirements demand heightened scrutiny. This policy aligns with applicable licensing and regulatory obligations and may be updated to reflect changes in law or regulatory guidance.
Contact and Support
For questions regarding KYC, contact our support team through the official channels provided by Rkgg. All communications related to verification will be handled in accordance with our privacy and data protection standards.
Additional Provisions
Rkgg supports responsible gaming initiatives, including self‑exclusion options where available. This KYC policy is integral to our Terms and Conditions and may be updated in response to regulatory changes; customers will be notified of material changes with a reasonable notice period.